Terms of Service

Effective and last updated: August 23, 2026

These Terms of Service ("Terms") govern your use of Sahara, a service offered under the Synodha brand ("Synodha," "we," "us," or "our"). By checking the acknowledgment box, connecting a health record, or using Sahara, you agree to these Terms. If you do not agree, do not use Sahara.

1. What Sahara does

Sahara is an informational translation tool for adults who are viewing their own health information or information they are authorized to view as a caregiver or proxy. Sahara uses read-only access to display source information from a connected patient portal. At your request, it can use artificial intelligence and machine translation to organize and translate record content such as medications, allergies, laboratory results, vital signs, conditions, immunizations, and recent visits into a selected language. Sahara cannot add to, edit, or delete the health system's medical record.

Sahara may also display general patient-education material matched to the standardized codes in your record, from authoritative sources such as MedlinePlus (U.S. National Library of Medicine). This education explains a topic in general, is attributed to and linked from its source, and is not specific to your results, values, doses, or situation. It is not selected or worded based on whether any value is normal or abnormal.

2. Translation only, not medical advice

Sahara does not provide medical advice, diagnosis, treatment, prescribing, medication-interaction checking, clinical monitoring, or patient-specific interpretation. It does not create a clinician-patient or other professional relationship. Do not use a Sahara translation to start, stop, take, skip, administer, or change a medicine or dose, or to decide whether a result is normal, safe, dangerous, or urgent. The medication label, original health record, pharmacist, prescriber, and care team are the authoritative sources. If a translation differs from a label or source record, do not rely on the translation. Ask a pharmacist or clinician.

Sahara is not for emergencies or urgent symptoms. Call the applicable local emergency number or seek qualified emergency care.

3. AI and machine-translation limitations

AI-generated and machine-translated content can contain errors, omissions, invented content, outdated information, or mistranslations, including errors in medication names, instructions, numbers, units, dates, and doses. A warning, acknowledgment, or technical safeguard cannot eliminate these risks. You must compare every translation with the source information displayed by Sahara and confirm important information with a pharmacist, prescriber, or care team before acting.

4. Eligibility and authorized access

You must be at least 18 years old. You may connect only your own record or a record you are lawfully authorized to access through the health system's official proxy or caregiver-access process. You are responsible for maintaining that authority and protecting your device and patient portal credentials. Do not use Sahara to access another person's record through shared, borrowed, or otherwise unauthorized credentials.

5. Privacy and consent to processing

Our Consumer Health Data Privacy Policy explains the data Sahara reads, processes, stores, and discloses to service providers. Before each translation request, Sahara asks for affirmative permission to send the displayed chart information to Anthropic's Claude API solely to generate that translation. You may withdraw consent for future translations by not submitting another request, disconnecting Sahara, or revoking Sahara in the connected-app settings of the patient portal.

6. Acceptable use

You may not misuse, scrape, probe, overload, reverse-engineer, disrupt, or attempt unauthorized access to Sahara or connected systems; bypass usage controls; use Sahara in violation of law or health-system terms; or use Sahara to provide clinical care or make automated clinical decisions.

7. Third-party services and no endorsement

Sahara depends on services operated by health systems, patient portals, Epic Systems Corporation, Anthropic, the U.S. National Library of Medicine (MedlinePlus), and cloud infrastructure providers. Their availability and data may change. Sahara is not sponsored, certified, or endorsed by Epic, MyChart, Anthropic, the U.S. National Library of Medicine, or any health system. References to those services describe interoperability or service providers, not affiliation or endorsement.

8. No warranties

To the maximum extent permitted by law, Sahara is provided "as is" and "as available," without express, implied, or statutory warranties, including warranties of accuracy, completeness, currentness, merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation. Health-system data may be incomplete, delayed, mislabeled, or unavailable. Some jurisdictions do not permit certain exclusions, so those exclusions apply only to the extent lawful.

9. Limitation of liability

To the maximum extent permitted by law, Synodha and its service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or loss of data, profits, goodwill, or use, arising from Sahara. To the maximum extent permitted by law, Synodha's total aggregate liability for claims relating to Sahara will not exceed the greater of the amount you paid Synodha for Sahara during the 12 months before the event giving rise to the claim or US $100.

These limitations do not exclude liability that cannot lawfully be excluded or limited, including where applicable liability for fraud, willful misconduct, gross negligence, or personal injury caused by negligence. Your statutory consumer rights remain unaffected.

10. Your responsibility for misuse

To the extent permitted by law, you are responsible for claims and costs caused by your intentional misuse of Sahara, your unauthorized access to another person's record, or your material violation of these Terms. This section does not require you to indemnify Synodha for Synodha's own negligence, unlawful conduct, or breach of these Terms.

11. Changes, suspension, and termination

We may modify, suspend, or discontinue Sahara to maintain security, comply with law, address safety concerns, or change the service. We may suspend access for misuse. Material changes to these Terms will be identified by a new effective date and, when legally required, an additional notice or renewed consent.

12. General terms

If a provision of these Terms is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver. Applicable law governs without depriving you of mandatory consumer protections in your place of residence. These Terms and the Privacy Policy are the agreement between you and Synodha concerning Sahara.

13. Contact

Questions about these Terms: support@synodha.com.